Frequently asked questions
Frequently asked questions about ReserOne
The questions we hear most about the product, setup, data and pricing.
Product
What is ReserOne?
ReserOne is reservation software for restaurants and similar businesses. It brings online booking, the table plan, the waitlist, guest records, no-show management and reporting together in one place.
How are the times shown to guests decided?
By your opening hours, your services, your table layout and the reservations already taken that day. Guests only see times that are genuinely open.
Is the waitlist the same as a reservation awaiting confirmation?
No. A reservation awaiting confirmation is for a later date; the waitlist is for guests waiting for a table at the door right now.
Is guest information shared across branches?
Yes. Guest records are kept for your whole business, so a guest hosted at one branch is recognised at another.
Setup and use
How long does setup take?
It depends on your number of branches, your area and table layout, and the features you use. After the demo we share a clear setup plan.
Which devices is it used on?
Your team uses it on a tablet during service and on a computer in the office. Your guests book from their phones.
Can we separate our team members’ permissions?
Yes. Who can do what, in which branch, is set with user permissions.
Data and security
Is our data mixed with other businesses’?
No. Your reservation and guest records live only in your account. The branches of one business share that account, and you decide with permissions who sees what.
Commercial
What are the prices?
Pricing follows your number of branches, the features you use and the size of your operation. We share your written proposal after the demo.
How do I request a demo?
Just fill in the form on the demo page. Your request is delivered to info@reserone.com.
Have a question we have not answered?
Write to us and we will give you a clear answer for your business.