Guest management
Stop meeting your guests for the first time on every visit
See a guest’s past reservations, preferences and your team’s notes in one profile. Be better prepared the next time they walk in.
See your regulars’ history and preferences beside the reservation.
That they prefer the terrace, came for a celebration last time, or have a note the kitchen needs — your team sees it when they open the reservation.
One guest profile
Contact details, preferences, tags and notes in one place.
Reservation history
When they came, with how many, at which branch.
Communication history
What was sent to the guest, and when.
Consent and preferences
The guest’s communication consent and preferences are kept with the profile.
Information the service team can actually use
The guest’s note and the team’s own note are kept apart: one is what the guest told you, the other is what you know. Both sit beside the reservation, and nobody goes looking for a file.
- Preferences and tags
- Guest note and team note kept separate
- A shared history across branches
Guest profile
- Returning guest
- Prefers terrace
- Birthday
Service note
Prefers a window table. Nut allergy has been shared with the kitchen.
Recent reservations
- 12 Jul · 4 guests · Terrace
- 3 May · 2 guests · Indoor
- 18 Feb · 6 guests · Garden
Frequently asked questions
Is guest information shared across branches?
Yes. Guest records are kept for your whole business, and you decide with permissions which team members can see what.
How are a guest’s communication preferences handled?
Consent and preferences are part of the guest profile. We go through the details during setup.
Related pages
- No-Show ManagementManage no-shows with reminders, confirmation, easy cancellation and a deposit or provision when …
- NotificationsConfirmation, reminder, cancellation and verification messages move with the reservation on supp…
- ReportingReservation volume, occupancy, channel breakdown and no-shows, all from your own data. See which…
- RestaurantsReservations, the table plan and guests on one screen through a busy evening service. Combine ta…
Know your guests in ReserOne
Let us look at how you will greet your regulars at the next service.