Reserone

Notifications

Reach the guest at the right moment

Confirmation, reminder, cancellation and verification messages move with the reservation on supported channels. Which messages are switched on follows your setup.

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Manage confirmation, reminder and cancellation messages as part of the booking flow.

A guest wants to know the booking was received, to be reminded close to service and to hear if something changes. These steps move with the reservation on supported channels.

  • Confirmation

    A confirmation message can be sent when the booking is taken.

  • Reminder

    A reminder can be sent before service, at the time you set.

  • Cancellation and changes

    The guest can be informed when the reservation changes.

  • Verification code

    When needed, the guest is verified with a one-time code.

Which messages are switched on is settled in setup

Every restaurant speaks to its guests differently. Which steps are switched on, which channel they use and when they go out is settled during setup; the channel options depend on your business’s configuration.

  • Confirmation, reminder, cancellation, verification
  • Communication channels supported in your business setup
  • The guest’s own communication preference is respected

Frequently asked questions

Which message goes out when?

Confirmation when the booking is taken, the reminder before service, and cancellation details when the reservation changes. The timing follows your setup.

Can we change the message wording?

Yes. The wording is adapted to your language and tone; we agree the scope during setup.

Related pages

Let us settle your communication flow

We will decide together which messages go out, and through which channel.

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