No-show management
Get ahead of the tables that stay empty
Keep guest communication orderly with reminders, confirmation and your reservation policy. When it is warranted, bring your payment or provision policy into the booking itself.
A guest who does not turn up empties more than one table — they take the guest you turned away with them.
One reason for no-shows is a reservation being forgotten, or not cancelled in time. Put communication first with reminder and confirmation messages on supported channels; on high-demand nights, bring your policy into play.
A reminder in good time
A pre-service reminder message, on supported channels, gives the guest a moment to check their plans.
Confirmation
The guest confirms, or cancels in one step if they cannot make it.
Provision when it matters
Ask for a deposit or provision for large parties and special evenings.
No-shows in plain sight
See which days and which channels bring more no-shows in your reports.
Communication first, policy second
When the guest remembers the booking and can cancel easily, the table does not sit empty and the relationship stays intact. Deposits and provision are for the situations that genuinely call for them, not for every booking.
- Confirmation and reminders inside the booking flow
- Cancellation deadline and rules set by you
- Provision above a party size you choose
- A guest who did not turn up is on record
Reservation flow
Dinner service- 19:00Deniz A.4 guests · Terrace 12Seated
- 19:30Mert K.2 guests · Indoor 4Confirmed
- 20:00Elif Y.6 guests · Terrace 3+4Confirmed
- 20:15Can B.2 guests · Bar 2Awaiting confirmation
- 20:45Selin T.5 guests · Garden 7Waitlist
Frequently asked questions
How much does ReserOne reduce no-shows by?
We do not promise a figure. ReserOne lets you run reminders, confirmation, cancellation and provision in one flow; the result depends on your policy and how you apply it.
How do we keep track of a guest who did not turn up?
The reservation is marked as a no-show and it shows in the guest’s history. Your team knows at the next booking; the decision stays yours.
Related pages
- NotificationsConfirmation, reminder, cancellation and verification messages move with the reservation on supp…
- Payment & ProvisionAsk for a deposit or provision on large parties and special evenings. Party-size thresholds, can…
- No-show managementWhy no-shows happen, which messages help, and when a deposit or provision makes sense. A three-l…
- ReportingReservation volume, occupancy, channel breakdown and no-shows, all from your own data. See which…
Let us shape your no-show flow together
We will walk through your reminder, cancellation and provision steps on an example scenario.